A natural ability to forge lasting relationships with clients and workmates combined with her exceptional multitasking skills deliver a level of service that goes well beyond the norm. As well as holding the key office position as Operations Manager and being a class 2 agent herself, Mackenzie loves the challenge of completing jobs quickly and thoroughly, and this has seen her implement intelligent operations systems and streamlined procedures to ensure that the office runs like a well-oiled machine.

Pinching herself daily at having landed a dream job where no two days are the same, she also relishes the opportunity to use her creative talents to elevate a client’s experience. Having been the recipient of two Customer Service Awards, Mackenzie’s personal values are in-sync with TAYLORHEDLEYS strong commitment to helping local charity groups and the broader community, further drawing her to this role.

A treasured team player, Mackenzie believes that a collaborative approach is essential to creating maximum value and reach, and often serving as the conduit between the client and agent, she is always on hand to navigate a seamless experience for all.